Travel is personal. Every journey reflects a traveler’s preferences, priorities, history and dreams, which is why planning a meaningful trip requires far more than clicking through options on a booking website. At Susan’s Travel Services, we believe that exceptional travel begins with understanding our clients and designing an experience that feels intentional, seamless and authentically suited to who they are.
Our boutique size allows us to provide a level of detail and dedication that is difficult to find in larger agencies or online platforms. The result is not just a smoother trip, but a more elevated one.
Personalized Planning That Reflects You
No two travelers are the same. Some prefer slow mornings and immersive cultural moments, while others thrive on adventure, efficiency or refined luxury. Instead of forcing every traveler into the same template, we take the time to learn your style, your non-negotiables and the subtle preferences that make a trip feel right.
We consider pacing, comfort, accessibility, allergies, food and wine interests, families, multi-generational needs and any personal considerations that influence how you like to experience the world. Our goal is to design a journey that feels curated rather than generic, one that genuinely reflects the way you want to travel.
Insider Relationships That Enhance Every Step
Our team brings more than four decades of combined industry experience. Over the years, we have invested in building strong relationships with hoteliers, on-the-ground partners, cruise lines, tour operators and destination specialists. These are not transactional connections. They are relationships we cultivate through continued education, property visits and professional networking.
Because of these connections, our clients benefit from elevated care throughout their stay. This may include thoughtful touches upon arrival, recognition by the property team or the ability to resolve concerns quickly because we know exactly who to contact. As a Virtuoso member agency, we can often secure added benefits that enhance the overall experience when available, such as preferred room categories or additional amenities.
This is not about discounts. It is about the value and quality that come from working with a respected boutique agency that industry partners trust.
Expertise That Saves You Time and Provides Clarity
Travel planning requires research, comparison, verification and coordination. Many travelers unknowingly spend dozens of hours trying to determine what is accurate or appropriate, often sifting through outdated articles and conflicting online reviews.
Our team removes this burden entirely. Because we have firsthand experience with many of the properties and destinations we recommend, we can narrow choices to what is genuinely suitable. We coordinate logistics, transfers, timing and flow so your trip works cohesively from start to finish. Your time is valuable. Our expertise returns it to you.
Support Throughout Every Stage of Travel
When issues arise during travel, most people must navigate them on their own, often during stressful or time-sensitive situations. Our clients never face these challenges alone. Whether there is a delayed flight, a last-minute room concern or a question about the itinerary, we handle the communication and problem-solving so you can continue enjoying your trip.
This is one of the most meaningful advantages of partnering with a boutique agency. You travel with confidence, knowing an experienced advisor is advocating for you long before you arrive and long after you return home.
A Boutique Agency With Deep Commitment to Client Care
Because we intentionally work with a select number of clients, we are able to give each trip our full attention. We take pride in noticing the details, anticipating needs and ensuring that your experience feels thoughtful and supported. Our clients become long-term partners in planning exceptional travel, and we value the relationships we build as much as the itineraries themselves.
Our use of Tern, our integrated CRM and itinerary system, allows us to maintain complete clarity and organization across every trip. It ensures accurate communication, accessible documents, secure payments and real-time updates in a client-friendly format.
Why Susan’s Travel Services
Choosing a travel advisor is just as personal as choosing a destination. Our clients work with us because they want more than a reservation. They want guidance from a team that knows them, understands their travel style, and cares deeply about the outcome of every experience.
We combine industry expertise, powerful relationships, meticulous planning and warm, genuine service. This allows us to create journeys that feel effortless, intentional and uniquely tailored.
Travel is personal. Your travel advisor should be too.