Travel Is Personal, and Your Planning Should Be Personal Too
AI can give you ideas for destinations or show you a list of the top hotels, but it cannot understand who you are as a traveler. When we plan your trip, we consider your travel personality, comfort level, stress triggers, food allergies, family needs, and the small preferences that make a vacation feel effortless.
AI can guess. We truly know you.
A travel advisor remembers that you cannot stand long layovers, that you prefer quieter resorts, or that you need gluten free meals available at every stop. That kind of care comes from a relationship, not an algorithm.
Experience You Can Feel, Not Just Read About Online
Our team brings more than 40 years of real travel experience. We have visited the hotels, walked the beaches, tested the restaurants, and met the staff who will take care of you during your stay. This firsthand knowledge helps us recommend places that match your style and expectations, not just places that look pretty in photos.
AI gathers data. A travel advisor offers lived experience and honest insight.
Industry Relationships That Create Better Travel Experiences
One of the most valuable reasons to work with a travel advisor is the strong relationships we have built with hotel managers, destination partners, tour operators, and on-site teams. These connections often lead to room upgrades, early check in, late check out, welcome amenities, and better service throughout your stay.
Most importantly, relationships matter when you need help. AI cannot call the front desk. Booking sites cannot escalate your issues to a manager. We can, because we know the right people and they trust us with their guests.
Support When Something Goes Wrong During Your Trip
Travel is exciting, but it can also be unpredictable. Flights change times. A driver may not show up. A room may not match the photos. When you book on your own or rely on AI, you are left on hold or stuck trying to fix these issues yourself.
With a travel advisor, you send one message and we take care of it.
If you miss your transfer, we contact our partner and have a new driver on the way. If your room is not what you expected, we reach out to hotel management and get you moved. If your flight changes, we coordinate your schedule so everything stays aligned.
AI cannot advocate for you. A travel advisor protects your entire trip.
We Catch Problems Before You Ever See Them
Planning a trip is more than booking flights and hotels. It is making sure the itinerary flows. It is checking that your room fits your family. It is making sure the transfer times make sense. It is understanding the difference between a resort that looks luxurious online and one that actually delivers a luxury experience.
A travel advisor oversees your trip like a real person who cares, not a tool that simply organizes data. We save you time, stress, and expensive mistakes by catching issues before they ever become problems.
A Boutique Agency That Truly Cares About Your Experience
Susan’s Travel Services is a small team by design. We take on fewer clients so we can give each traveler more attention and more support. You are never treated like another reservation. You are someone we know, someone we care about, and someone whose travel memories matter to us.
Travel should feel exciting, not overwhelming. Our job is to keep the planning simple, the experience smooth, and the support constant before, during, and after your trip.
Let AI Inspire You, but Let a Travel Advisor Take Care of You
AI is a helpful tool for ideas and inspiration, but your actual travel planning deserves the care of a real human who knows you and can support you from start to finish. If you want a trip that is thoughtfully designed, stress free, and fully supported, working with a travel advisor will always create a better experience.
We would love to help you plan your next journey. Reach out anytime and let us show you how effortless and enjoyable travel can feel when you have a trusted advisor on your side.